Return & Refund Policy

At Ventrax, customer satisfaction is our priority.

Returns

We accept returns within 7 days of delivery for eligible products.

To be eligible for a return:

• The item must be unused and in its original packaging.

• The product must be in the same condition as received.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products

• Digital products

• Gift cards

• Products damaged due to misuse by the customer

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

Email: ventraxsupport@gmail.com

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days to the original payment method.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect item.

Contact Us

For any questions regarding returns or refunds, contact:

Email: ventraxsupport@gmail.com

Website: www.ventrax.in