FAQs

Frequently Asked Questions

1. What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

2. Do you offer Cash on Delivery (COD)?

Yes! COD is available on most orders across India.

3. How long does delivery take?

Standard delivery takes 5–7 business days. Express options may be available at checkout.

4. How do I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also use the Track Order page on our website.

5. What is your return policy?

We offer easy returns within 7 days of delivery for eligible products. Please visit our Refund Policy page for full details.

6. Can I cancel my order?

Orders can be cancelled before they are shipped. Please contact us immediately at Contact Us if you wish to cancel.

7. Are the products genuine?

Yes, all products sold on Ventrax are 100% genuine and quality-checked before dispatch.

8. How do I contact customer support?

You can reach us via our Contact Us page. We typically respond within 24 hours.